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Manage All Your Container Events In One Place

Powered by PayCargo, Hapag-Lloyd’s Demurrage Management Portal streamlines cargo movement and payments, ensuring real-time visibility and compliance while reducing container dwell-times.
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Monitor & Settle All Demurrage and Other Hapag-Lloyd Cargo Related Charges

OSRA Compliant Payments

The Demurrage Management Portal will serve as the primary interface for OSRA compliant payment activities.

Manage Critical Data Flows

The portal will manage data flows related to container status event monitoring, hold and release communications, as well as last free day updates with each Hapag Lloyd’s service terminal.

Provides A Single Lens For Hapag-Lloyd Container Events

The portal provides a single lens for Hapag-Lloyd customers with a container watch list that displays timely marine and container status, accurate monitoring of container events that start and stop the clock on demurrage calculations, as well as fee payment functionality.

Improved Operational Productivity

With real time connectivity, Hapag-Lloyd customers will benefit from access to immediate removal of fee holds, enabling improved operational productivity, including greater container throughput and reduced dwelling units.
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Flexible Payment Options Available

Overnight Debit

Funds are withdrawn directly from your provided bank account.

Prepaid Funds

Pre-funded account where you can add funds on your terms.

Credit Card

If you’ve got a credit card, you can use PayCargo. All major providers accepted!

PayCargo Credit

15 or 30 Day Credit. $50k to $5M available immediately.

Resource Library

Frequently Asked Questions

When will the portal go live for each port terminal location?
TBD
TBD
Where can I find the Hapag-Lloyd Import Demurrage Tariff?
TBD
How do I request a Last Free Day (LFD) extension?
TBD
What Does GTD mean?
TBD
What data will I be able to see in the Portal?
TBD
How do I request a refund?
TBD
How can I dispute a charge?
TBD
Is this portal only for Demurrage, detention charges? Or other charges? Freight?
TBD
Can I use this portal to pay Terminal storage charges?
TBD
Can I request additional free time via this portal?
TBD
Post payment, how long will it take for my container to be released at the Terminal?
TBD
How do I register to make payments in PayCargo?
TBD
Is there a cost to use PayCargo?
TBD
Can I pay freight charges, export demurrage, empty detention or other Hapag Lloyd charges via PayCargo?
TBD
Can I also make payments at PayCargo.com or do I need to go through the Portal?
TBD
Will I still be able to make payments directly to Hapag Lloyd or the Terminal Operator?
TBD

Questions?

Speak directly with a PayCargo platform expert

Customer Support Available 24/7

24/7 customer support by phone or email is always here to help with any questions or assistance you need with the PayCargo platform.
You can contact the PayCargo customer service via phone or email.

Support

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