Container Payment Portal
This portal, powered by PayCargo and Gnosis Freight’s Container Lifecycle Management® platform, is Hapag-Lloyd’s central interface for OSRA-compliant U.S. import demurrage payments.
View container status, invoices, payments, and release in real time to streamline cargo movement and reduce dwell time.
Manage import demurrage across all U.S. ports
Access container status, invoices, and payment workflows in the portal. Reduce delays, improve visibility, and keep cargo moving.
Flexible payment options
Overnight Debit
Funds are withdrawn directly from your bank account.
Prepaid Funds
Add funds in advance and pay on your terms.
Credit Card
Pay using all major credit card providers.
PayCargo Credit
Access 15, 30, or 45-day terms, with limits from $50K to $5M.
Resources and tutorials
Learn how to manage payments, resolve disputes, and track container status in the portal.
On-Demand CPP Webinar
PayCargo’s CPP will serve as the primary Hapag-Lloyd customer interface for OSRA compliant payment activities related to the settlement of US import demurrage charges from any country.
TUTORIAL
Container watchlist overview
TUTORIAL
Paying demurrage fees
TUTORIAL
Disputing a demurrage fee
TUTORIAL
Submitting a post-payment dispute
Get started
Manage payments and take action
Frequently asked questions
Find answers to common questions about getting started, payments, container status, and support.
Getting Started
What is the Container Payment Portal?
We are excited to announce the upcoming launch of Hapag-Lloyd’s new fee payment portal for U.S. time-pending charges, called the Container Payment Portal. This is an innovative platform that will become your primary interface for handling OSRA-compliant payment activities, particularly for settling demurrage charges. There is no charge to take advantage of the Hapag-Lloyd sponsored Cargo Lifecycle Management® cargo visibility, container track / trace, real-time release, customer service and dispute management features of the Portal. This is independent of any PayCargo payment transaction processing fees associated with your PayCargo account.
When will the Container Payment Portal go live for each port terminal location?
We’re pleased to share that Hapag-Lloyd’s Container Payment Portal (CPP), powered by PayCargo and Gnosis Freight, has already successfully launched at the following U.S. ports:
- Norfolk
- Houston
- Savannah
- Miami, Tampa & Port Everglades
- Charleston
- Tacoma
- Baltimore
- Mobile
- Philadelphia
- Los Angeles
- New York
These rollouts mark a major step forward in streamlining the payment of time-pending charges, offering faster cargo release through real-time container visibility, instant pro-forma invoicing, secure integrated payments, and simplified dispute resolution.
We are now proceeding with the next phase of the rollout in Oakland, New Orleans, and Seattle, beginning with the following terminals and vessels:
- Oakland – Oakland International Container Terminal: MV Gerd Maersk V611E expected to arrive April 16, 2026
- New Orleans – Ports America: MV Wide Hotel V2605N expected to arrive on April 20, 2026
- Seattle – Terminal 18: MV CMA CGM Seattle V611N expected to arrive on April 23, 2026
How do I register to make payments in PayCargo and how long does it take?
To register and get started, please visit: PayCargo Registration. For Credit Card payments, registration enjoys same day approval. When linking bank accounts, registration approval will take up to 48 hours to complete the needed security and regulatory validations. If a quick-turn registration is needed, a credit card may be used and the account can then be converted to ACH to access the lowest cost long-term processing.
Can I also make payments at PayCargo.com, or do I need to go through the Container Payment Portal?
Yes, when selecting the Hapag-Lloyd Demurrage vendor at PayCargo, you will find a redirect to the Container Payment Portal.
Payments, Fees & Tariffs
Is there a cost to use the Container Payment Portal?
There are no additional fees to use the Container Payment Portal (CPP). The Container Lifecycle Management® features of the portal are sponsored by Hapag-Lloyd as a customer service investment.
Separate from the CPP and similar to Hapag-Lloyd invoice payments made at PayCargo.com, the same payment transaction fees apply to demurrage payments.
Where can I find the Hapag-Lloyd Import Demurrage Tariff?
You can find the Hapag-Lloyd Import Demurrage Tariff by visiting: Hapag-Lloyd Demurrage & Detention.
Can I use this portal to pay terminal storage charges?
For terminal storage charges, please refer to the individual terminal instructions for guidance on how to settle charges levied by the respective terminal operator.
What does Paid and/or Good Through Date mean?
The “Paid Through Date” (PTD) is the date through which the container charges have been settled—whether by payment of fees, allocation of free time, or a Hapag-Lloyd release process. This date is also referred to as the “Good Through Date” and extends beyond the original “Last Free Day” (LFD).
Container Status & Operations
What data will I be able to see in the Container Payment Portal?
Hapag-Lloyd customers will have access to a Container Watchlist, which provides full container status event visibility throughout the Container Lifecycle, including Last Free Day (LFD) management. By entering a pick-up date, the portal will dynamically calculate any demurrage fees due, and registered users can conveniently settle charges using their PayCargo account.
Post-payment, how long will it take for my container to be released at the Terminal?
The portal is directly connected to the Terminal Operating Systems, ensuring timely communication. However, some Terminals rely on EDI messaging, which may not be immediate. As a result, there could be a delay of up to one (1) hour for status changes to be reflected.
What is the difference between Port, CH, and CIT move designations?
- Port represents Merchant Haulage import movements, where the merchant handles the transport.
- CH stands for Carrier Haulage, referring to container moves where the carrier handles the transport.
- CIT stands for Container Inland Terminal, identifying an inland rail movement.
Who do I contact for more information on Container Holds displayed in the Container Watchlist?
Container Holds from Hapag-Lloyd will be displayed as either “Line” or “Line Demurrage”. For any other holds, please contact the Marine Terminal Operator.
Support, Disputes & Requests
Can I request for additional free time via the Container Payment Portal?
To request additional free time, please contact Hapag-Lloyd’s Customer Service via the following link: Additional Free Time – Get Container-Detention Time – Hapag-Lloyd.
How do I initiate a dispute?
To initiate a dispute, please visit this Payer Support Page for a user guide and an instructional video. Disputes can be initiated either pre-payment or post-payment. For pre-payment disputes, simply enter the Pick-Up Day, which will generate an advance pro-forma invoice that can be electronically disputed. Please note that PayCargo invoices can only be disputed through PayCargo and are not available for dispute on the Hapag-Lloyd dispute website. Supported documentation uploads include .PDF, .PNG and .JPEG. If attaching an eMail, you must print or download it to .PDF format or use a screenshot in .PNG or .JPEG format.
How do I request a refund?
To request a refund, please visit the following Refund Tutorial, available in the PayCargo Resource Library: PayCargo Resource Library. Supported documentation uploads include .PDF, .PNG and .JPEG. If attaching an eMail, you must print or download it to .PDF format or use a screenshot in .PNG or .JPEG format.
Who do I contact with questions, concerns, or issues related to fees due?
We have provided information to help clarify your questions through www.hapag-lloyd.com.
For all other questions (How to make a fee payment, Container fee hold / release information, et cetera) please contact PayCargo Customer Service at: [email protected].
For questions related to demurrage free time, tariff, or service contract application, feel free to contact Hapag-Lloyd Customer Service at [email protected] for containers discharging in Los Angeles and [email protected] for all other ports.
Customer support, 24/7
Our team is available around the clock to help with payments, disputes, and platform support. Contact us by phone or email for assistance.