Container Payment Portal™
Servicing Import Demurrage Payments in the Port of New Orleans
This portal, powered by PayCargo and Gnosis Freight’s Container Lifecycle Management® platform, is CMA CGM’s central interface for OSRA-compliant U.S. import demurrage payments.
View container status, invoices, payments, and release in real time to streamline cargo movement and reduce dwell time.
Manage import demurrage in the Port of New Orleans
Resources and tutorials
Learn how to manage payments, resolve disputes, and track container status in the portal.
Videos
Resources and tutorials
Learn how to manage payments, resolve disputes, and track container status in the portal.
Container Watchlist Introduction
Learn how to use PayCargo’s CPP watch list—log in, add containers to monitor demurrage and key events, and remove when needed.
Paying Demurrage Fees
Pay demurrage fees through PayCargo’s CPP: add containers to your watch list, choose current or future date amounts, and check out.
Frequently asked questions
Find answers to common questions about getting started, payments, container status, and support.
Getting Started
What is the Container Payment Portal?
We are excited to announce the upcoming launch of CMA-CGM’s new fee payment portal for U.S. time-pending charges, called the Container Payment Portal. This is an innovative platform that will become your primary interface for handling OSRA-compliant payment activities, particularly for settling demurrage charges. There is no charge to take advantage of the CMA-CGM sponsored Cargo Lifecycle Management® cargo visibility, container track / trace, real-time release, customer service and dispute management features of the Portal. This is independent of any PayCargo payment transaction processing fees associated with your PayCargo account.
When will the Container Payment Portal go live for each port terminal location?
The Container Payment Portal is available in New Orleans, LA – Ports America Napoleon Terminal location.
How do I register to make payments in PayCargo and how long does it take?
To register and get started, please visit: PayCargo Registration. For Credit Card payments, registration enjoys same day approval. When linking bank accounts, registration approval will up to 48 hours to complete the needed security and regulatory validations. If a quick turn registration is needed, a credit card may be used and the account can then be converted to ACH to access the lowest cost long-term processing.
Can I also make payments at PayCargo.com, or do I need to go through the Container Payment Portal?
Yes, when selecting the CMA-CGM Demurrage vendor at PayCargo, you will find a redirect to the Container Payment Portal.
Payments, Fees & Tariffs
Is there a cost to use the Container Payment Portal?
There are no additional fees to use the Container Payment Portal (CPP). The Container Lifecycle Management® features of the portal are sponsored by CMA-CGM Ming as a customer service investment.
Separate from the CPP and similar to CMA-CGM invoice payments made at PayCargo.com, the similar payment transaction fees apply to demurrage payments.
Where can I find the CMA-CGM Import Demurrage Tariff?
You can find the CMA-CGM Import Demurrage & Empty Detention Tariff by visiting: https://www.cma-cgm.com/my-cma-cgm/prices/rates-tariffs
Can I use this portal to pay terminal storage charges?
For terminal storage charges, please refer to the individual terminal instructions for guidance on how to settle charges levied by the respective terminal operator.
What does Paid and/or Good Through Date mean?
The “Paid Through Date” (PTD) is the date through which the container charges have been settled—whether by payment of fees, allocation of free time, or a CMA-CGM Ming release process. This date is also referred to as the “Good Through Date” and extends beyond the original “Last Free Day” (LFD).
Container Status & Operations
What data will I be able to see in the Container Payment Portal?
CMA-CGM customers will have access to a Container Watchlist, which provides full container status event visibility throughout the Container Lifecycle, including Last Free Day (LFD) management. By entering a pick-up date, the portal will dynamically calculate any demurrage fees due, and registered users can conveniently settle charges using their PayCargo account.
Post-payment, how long will it take for my container to be released at the Terminal?
The portal is directly connected to the Terminal Operating Systems, ensuring timely communication. However, some Terminals rely on EDI messaging, which may not be immediate. As a result, there could be a delay of up to one (1) hour for status changes to be reflected.
What is the difference between Port, CH, and CIT move designations?
Port represents Merchant Haulage import movements, where the merchant handles the transport.
CH stands for Carrier Haulage, referring to container moves where the carrier handles the transport.
CIT stands for Container Inland Terminal, identifying an inland rail movement.
Who do I contact for more information on Container Holds displayed in the Container Watchlist?
Container Holds from CMA-CGM Ming will be displayed as either “Line” or “Line Demurrage”. For any other holds, please contact the Marine Terminal Operator.
Flexible payment options
Overnight Debit
Funds are withdrawn directly from your bank account.
Prepaid Funds
Add funds in advance and pay on your terms.
Credit Card
Pay using all major credit card providers.
PayCargo Credit
Access 15, 30, or 45-day terms, with limits from $50K to $5M.
Get started
Manage payments and take action
Customer support, 24/7
Our team is available around the clock to help with payments, disputes, and platform support. Contact us by phone or email for assistance.