We are excited to announce the upcoming launch of Hapag-Lloyd’s new fee payment portal for U.S. time-pending charges, called the Container Payment Portal. This is an innovative platform that will become your primary interface for handling OSRA-compliant payment activities, particularly for settling demurrage charges. There is no charge to take advantage of the Hapag-Lloyd sponsored Cargo Lifecycle Management® cargo visibility, container track / trace, real-time release, customer service and dispute management features of the Portal. This is independent of any PayCargo payment transaction processing fees associated with your PayCargo account.
The Container Payment Portal will launch in a phased regional implementation across all U.S. terminals beginning with the port of Houston for Import Port Demurrage. Please reference this FAQ and Hapag-Lloyd Customer Notices for specific timelines and any forward adjustments. We will continue to provide updates as the situation develops.
To register and get started, please visit: PayCargo Registration.
No, you don’t need to go through the Container Payment Portal. You can make payments directly at PayCargo.com.
You can find the Hapag-Lloyd Import Demurrage Tariff by visiting: Hapag-Lloyd Demurrage & Detention.
Hapag-Lloyd customers will have access to a Container Watchlist, which provides full container status event visibility throughout the Container Lifecycle, including Last Free Day (LFD) management. By entering a pick-up date, the portal will dynamically calculate any demurrage fees due, and registered users can conveniently settle charges using their PayCargo account.
The “Paid Through Date” (PTD) is the date through which the container charges have been settled—whether by payment of fees, allocation of free time, or a Hapag-Lloyd release process. This date is also referred to as the “Good Through Date” and extends beyond the original “Last Free Day” (LFD).
To request additional free time, please contact Hapag-Lloyd’s Customer Service via the following link: Additional Free Time – Get Container-Detention Time – Hapag-Lloyd.
To initiate a dispute, please visit this Payer Support Page for a user guide and an instructional video. Disputes can be initiated either pre-payment or post-payment. For pre-payment disputes, simply enter the Pick-Up Day, which will generate an advance pro-forma invoice that can be electronically disputed. Please note that PayCargo invoices can only be disputed through PayCargo and are not available for dispute on the Hapag-Lloyd dispute website.
To request a refund, please visit the following Refund Tutorial, available in the PayCargo Resource Library: PayCargo Resource Library.
For terminal storage charges, please refer to the individual terminal instructions for guidance on how to settle charges levied by the respective terminal operator.
The portal is directly connected to the Terminal Operating Systems, ensuring timely communication. However, some Terminals rely on EDI messaging, which may not be immediate. As a result, there could be a delay of up to one (1) hour for status changes to be reflected.
Container Holds from Hapag-Lloyd will be displayed as either “Line” or “Line Demurrage”. For any other holds, please contact the Marine Terminal Operator.
We have provided information to help clarify your questions through www.hapag-lloyd.com. If you still don’t find what you’re looking for, feel free to contact Hapag-Lloyd Customer Service at: [email protected] for further assistance.
PayCargo’s automated generation of OSRA-compliant pro-forma invoices speeds up the payment process while offering a seamless accounting experience.
The portal will manage data flows related to container status event monitoring, hold and release communications, as well as last free day updates with each Hapag-Lloyd’s service terminal.
The portal provides a single lens for Hapag-Lloyd customers with a container watch list that displays timely marine and container status, accurate monitoring of container events that start and stop the clock on demurrage calculations, as well as fee payment functionality.
With real time connectivity, Hapag-Lloyd customers will benefit from access to immediate removal of fee holds, enabling improved operational productivity, including greater container throughput and reduced dwelling units.
Funds are withdrawn directly from your provided bank account.
Pre-funded account where you can add funds on your terms.
If you’ve got a credit card, you can use PayCargo. All major providers accepted!
15 or 30 Day Credit. $50k to $5M available immediately.
