Refund Policy

Last Updated: February 7th, 2025

This Refund Policy (this “Refund Policy”) governs use of the Platform and/or other offerings provided or made available by PayCargo (collectively, “Offerings”).  This Refund Policy forms part of PayCargo’s Platform Terms of Use, or equivalent terms governing the use of applicable Offerings (the “Agreement”).  Any capitalized terms not defined here have the meanings specified in the Agreement.

1. Purpose

PayCargo intends to enhance the customer experience for both Payers and Vendors when dealing with refunds due to incorrect payments through the Platform by quickly processing approved Valid Refund Requests (as defined below) and simplifying the refund process for Vendors. PayCargo disclaims any liability for disputes between Payers and Vendors.

2. Valid Refund Requests

    2.1 Definition. A “Valid Refund Request” is a request for a refund that is submitted to PayCargo through the Platform. For the United States and Canada:

          (a) Valid Refund Requests must be for $10.00 USD or more;

          (b) Valid Refund Requests may not be for annual fees, credit card processing fees, or transaction fees;

          (c)Approved Valid Refund Requests are subject to a refund processing fee of $7.50 USD (the “Refund Processing Fee”); and

          (d) Both Payers and Vendors acknowledge and agree that (i) PayCargo will withhold the Refund Processing Fee from any approved Valid Refund Request and (ii) the refund of such amount, less the Refund Processing Fee, shall constitute full satisfaction of PayCargo’s obligations with respect to the approved Valid Refund Request.

    2.2 No Guarantee. PayCargo does not guarantee any refunds. All refund requests are subject to the Agreement’s terms and conditions and processed at PayCargo’s sole and absolute discretion. PayCargo’s determination of whether a refund should be processed shall be final, binding and conclusive. 

3. Rights and Obligations

    3.1 PayCargo as Facilitator. PayCargo commits to:

          (a) Inform Vendors of Valid Refund Requests on the day of submission;

          (b) Relay Payer’s payment information and reasons for such Valid Refund Request to Vendors;

          (c) Keep Payers informed of the status of their Valid Refund Requests;

          (d) Issue the amounts of approved Valid Refund Requests, less the Refund Processing Fee (if applicable) within two (2) business days of their approval; and

          (e) Invoice Vendors every fifteen (15) business days for any outstanding and approved Valid Refund Requests.

    3.2 Payer’s Responsibility. Payers agree to: Provide detailed payment information and the reason for their request for a refund.