Roanoke Insurance Group’s mission is to provide a peerless client experience, while we help to drive supply chain success for the trade and logistics industries. To achieve the highest level of client satisfaction, Roanoke hired a brand consultant to reach out to our clients and partners for an honest appraisal of where we are meeting or exceeding expectations and what we can do better.
The overwhelming response was an appreciation for Roanoke Insurance Group’s highly personal, consistent, attentive and thorough customer service.
The feedback Roanoke Insurance Group received was consistent and invaluable, and we’re committed to an ongoing focus on exceptional customer service that incorporates our values of a friendly, professional, responsive, and skillful client care. Our vision is a consistent client experience that ensures efficiency, simplicity, and clarity with each interaction.
Established in 1935, Roanoke Insurance Group was the first company in the United States to serve the needs of customs brokers and their clients. Our missions has always been to set the industry standard in delivering quality insurance, surety and risk management services to those businesses involved in cargo importing, exporting or transporting goods.
Roanoke Insurance Group is a subsidiary of Munich Re, one of the top 10 commercial insurers and one of the top 100 largest companies worldwide. We are also an affiliate of the Munich Re Syndicate, Ltd., the leading syndicate underwriting transportation risks of Lloyd’s of London.
Roanoke Insurance Group advantages
ATA Carnets, often referred to as passports for goods, simplify the entry by eliminating the need to post some form of financial guarantee, for example a temporary import bond or bank guarantee.
Canada Customs Bonds
The trade and logistics community recognizes Roanoke as among the most reliable sources for Canada Customs bonds and providing the best surety bond service in the industry continues to be an unwavering commitment of ours.
Cargo Legal Liability Insurance
Operating a warehouse and performing local cartage services creates a legal responsibility for the cargo while it is in your custody.
Commercial Business Insurance
Commercial business insurance is an important protection for any business to have. Business insurance includes many coverages such as: General Liability & Property, Directors & Officers, Crime, Worker’s Comp, Excess/Umbrella, Fiduciary Liability, Inland Marine and more.
Logistics service providers are at a heightened risk of being targeted by cybercriminals because their business is predominately handled electronically.
Errors & Omissions Insurance
Errors and Omissions insurance is a type of professional liability insurance available to any company that offers advice or provides a service.
Marine Cargo Insurance
In the simplest terms, cargo insurance is a type of property coverage that protects the cargo owner against loss to their property when it is in transit.
As a value-benefit to our clients, Roanoke partners with legal experts who specialize in trade and transportation in order to facilitate access to essential legal services.
Companies operating as ocean freight forwarders and Non-Vessel Operating Common Carriers (NVOCCs) in the United States are required to be licensed and bonded as Ocean Transportation Intermediaries (OTIs).
U.S. Customs Bonds
The trade and logistics community recognizes Roanoke as among the most reliable sources for U.S. Customs bonds and providing the best surety bond service in the industry continues to be an unwavering commitment of ours.
Warehouse operators and logistics service providers with warehousing activities may be held liable for losses to cargo in their care, custody and control or losses resulting due to service provided.