Introducing the
TraPac Container Payment Portal
This portal, powered by PayCargo and the Gnosis Freight’s Container Lifecycle Management® Platform, will serve as the primary TraPac customer interface for OSRA compliant payment activities related to the settlement of US import demurrage charges for ZIM American Integrated Shipping Services Co., LLC.
You are ensured real-time container status event visibility, invoicing, payment processing and container release while streamlining cargo movement and reducing container dwell times.
Payer Resources
Frequently Asked Questions
For ZIM demurrage payments at TraPac terminals, please go to Watchlist.PayCargo.com to access the Container Payment Portal. Payments at PayCargo.com are not currently supported. This feature will roll out later this year. Please watch for future announcements.
Powered by PayCargo’s industry-leading payment network and Gnosis Freight’s Container Lifecycle Management® Platform, the Container Payment Portal provides:
- Real-time container status updates for enhanced shipment visibility
- Automated real-time OSRA-compliant invoice generation based on pickup date
- Seamless electronic payments and fee hold removals for faster container release
- Integrated dispute resolution tools for efficient issue management
- A user-friendly container watchlist interface for improved tracking and planning
The Container Payment Portal currently services demurrage payments for ZIM American Integrated Shipping Services Co., LLC.
Soon, the portal will be used for all TraPac on-terminal and gate fees. The go-live date for these services will be communicated in Q2 2025.
Customers will have access to a Container Watchlist, which provides full container status event visibility & key milestones such as Last Free Day (LFD) management throughout the Container Lifecycle from port of origin—through marine and inland rail terminals, including rail transit. By entering a pick-up date, the portal will dynamically calculate any demurrage & detention fees due, and registered users can conveniently settle charges using their PayCargo account.
To register and get started, please visit: PayCargo Registration.
The “Paid Through Date” (PTD) is the date through which the container charges have been settled—whether by payment of fees, allocation of free time, or a Carrier release process. This date is also referred to as the “Good Through Date” and extends beyond the original “Last Free Day” (LFD).
To request additional free time, the CPP Dispute Management module allows for immediate Carrier communications to request additional free time. Likewise, Payers can contact individual Carrier instructions on guidance on now to request Last Free Day (LFD) extensions.
To initiate a dispute, please provide notice of any dispute by 30 days from the date of invoice per the Federal Maritime Commission at https://www.zim.com/tools/detention-demurrage-and-freight-disputes
Yes, once enabled.
The portal is directly connected to TraPac’s Terminal Operating Systems, ensuring timely API communication, typlcally no more than 30 minutes.
Container Holds from the Carrier will be displayed as either “Line” or “Line Demurrage”. For any other holds, please contact TraPac’s Customer Service.
Please contact TraPac Customer Service.
Monitor & Settle All ZIM Time Pending Demurrage Charges at TraPac
OSRA Compliant Invoicing and Payments
PayCargo’s automated generation of OSRA-compliant pro-forma invoices speeds up the payment process while offering a seamless accounting experience.
Manage Critical
Data Flows
The portal will manage data flows related to container status event monitoring, hold and release communications, as well as last free day updates with each TraPac’s service terminal.
Provides A Single Lens For All Container Events
The portal provides a single lens for TraPac customers with a container watch list that displays timely marine and container status, accurate monitoring of container events that start and stop the clock on demurrage calculations, as well as fee payment functionality.
Improved Operational Productivity
With real time connectivity, TraPac customers will benefit from access to immediate removal of fee holds, enabling improved operational productivity, including greater container throughput and reduced dwelling units.
Flexible Payment Options Available
Overnight Debit
Funds are withdrawn directly from your provided bank account.
Prepaid Funds
Pre-funded account where you can add funds on your terms.
Credit Card
If you’ve got a credit card, you can use PayCargo. All major providers accepted!
PayCargo Credit
15 or 30 Day Credit. $50k to $5M available immediately.
