With a PayCargo account, you can now search for past and pending transactions at APM Terminals in Los Angeles (Pier 400), Port Elizabeth, Mobile, and Miami — and pay using multiple forms of payment. The new bulk search feature, available in our enhanced interface, makes managing multiple transactions faster and easier
Please go directly to PayCargo as your first point of contact for customer service.
Email address: [email protected]
Phone Number: 888.250.7778
The “Paid Through Date” (PTD) is the date through which the container charges have been settled—whether by payment of fees, allocation of free time, or a Hapag-Lloyd release process. This date is also referred to as the “Good Through Date” and extends beyond the original “Last Free Day” (LFD).
To request additional free time, please contact the appropriate APM Terminal.
To initiate a dispute, please visit this Payer Support Page for a user guide and an instructional video. Disputes can be initiated either pre-payment or post-payment. For pre-payment disputes, simply enter the Pick-Up Day, which will generate an advance pro-forma invoice that can be electronically disputed. Please note that PayCargo invoices can only be disputed through PayCargo and are not available for dispute on the Hapag-Lloyd dispute website. Supported documentation uploads include .PDF, .PNG and .JPEG. If attaching an eMail, you must print or download it to .PDF format or use a screenshot in .PNG or .JPEG format.
To request a refund, please visit the following Refund Tutorial: Refund Tutorial, available in the PayCargo Resource Library: PayCargo Resource Library. Supported documentation uploads include .PDF, .PNG and .JPEG. If attaching an eMail, you must print or download it to .PDF format or use a screenshot in .PNG or .JPEG format.
PayCargo is directly connected to APMT’s Terminal Operating Systems, ensuring timely communication. However, the Terminals rely on EDI messaging, which may not be immediate. As a result, there could be a delay of up to one (1) hour for status changes to be reflected.
Please go directly to PayCargo as your first point of contact for customer service.
Email address: [email protected]
Phone Number: 888.250.7778
Funds are withdrawn directly from your provided bank account.
Pre-funded account where you can add funds on your terms.
If you’ve got a credit card, you can use PayCargo. All major providers accepted!
15 or 30 Day Credit. $50k to $5M available immediately.
