Easily Pay All APM Terminal Charges

With a PayCargo account, you can now search for past and pending transactions at APM Terminals in Los Angeles (Pier 400), Port Elizabeth, Mobile, and Miami — and pay using multiple forms of payment. The new bulk search feature, available in our enhanced interface, makes managing multiple transactions faster and easier

Frequently Asked Questions

Where do I go for support in making payments to APM Terminals?

Please go directly to PayCargo as your first point of contact for customer service.

Email address: [email protected]

Phone Number: 888.250.7778

How do I register to make payments in PayCargo and how long does it take?
To register and get started, please visit: PayCargo RegistrationFor Credit Card payments, registration enjoys same day approval.  When linking bank accounts, registration approval will take up to 48 hours to complete the needed security and regulatory validations.  If a quick turn registration is needed, a credit card may be used and the account can then be converted to ACH to access the lowest cost long-term processing.
What does Paid and/or Good Through Date mean?

The “Paid Through Date” (PTD) is the date through which the container charges have been settled—whether by payment of fees, allocation of free time, or a Hapag-Lloyd release process. This date is also referred to as the “Good Through Date” and extends beyond the original “Last Free Day” (LFD).

Can I request for additional free time?

To request additional free time, please contact the appropriate APM Terminal.

How do I initiate a dispute?

To initiate a dispute, please visit this Payer Support Page for a user guide and an instructional video. Disputes can be initiated either pre-payment or post-payment. For pre-payment disputes, simply enter the Pick-Up Day, which will generate an advance pro-forma invoice that can be electronically disputed. Please note that PayCargo invoices can only be disputed through PayCargo and are not available for dispute on the Hapag-Lloyd dispute website.  Supported documentation uploads include .PDF, .PNG and .JPEG.  If attaching an eMail, you must print or download it to .PDF format or use a screenshot in .PNG or .JPEG format.

How do I request a refund?

To request a refund, please visit the following Refund Tutorial: Refund Tutorial, available in the PayCargo Resource Library: PayCargo Resource LibrarySupported documentation uploads include .PDF, .PNG and .JPEG.  If attaching an eMail, you must print or download it to .PDF format or use a screenshot in .PNG or .JPEG format.

Post-payment, how long will it take for my container to be released at the Terminal?

PayCargo is directly connected to APMT’s Terminal Operating Systems, ensuring timely communication. However, the Terminals rely on EDI messaging, which may not be immediate. As a result, there could be a delay of up to one (1) hour for status changes to be reflected.

Please go directly to PayCargo as your first point of contact for customer service.

Email address: [email protected]

Phone Number: 888.250.7778

Customer Support Available 24/7

24/7 customer support by phone or email is always here to help with any questions or assistance you need with the PayCargo platform. Speak directly with a PayCargo platform expert: you can contact the PayCargo customer service via phone or email.

APM Terminal Benefits With PayCargo

Enjoy Preferred Member Transaction and Subscription Fees

By registering as a Payer, your account includes preferred user fees for exclusively paying APM Terminals North America.

Easily Search and Pay For Any Container

You’ll be able to search for past and pending transactions via APMT/PayCargo Integration with ease using container number.

Additional access to pay 5,300+ Vendors direct via the PayCargo System

Never worry about not finding your vendor in PayCargo. If a vendor isn’t listed, we’ll reach out to them and add them.

See pending and future payments

Schedule payments and view all pending transactions created in the PayCargo system on one page.

Flexible Payment Options Available

Overnight Debit

Funds are withdrawn directly from your provided bank account.

Prepaid Funds

Pre-funded account where you can add funds on your terms.

Credit Card

If you’ve got a credit card, you can use PayCargo. All major providers accepted!

PayCargo Credit

15 or 30 Day Credit. $50k to $5M available immediately.

Questions?

Speak directly with a PayCargo platform expert

Customer Support Available 24/7

24/7 customer support by phone or email is always here to help with any questions or assistance you need with the PayCargo platform.
You can contact the PayCargo customer service via phone or email.