Background
ECU Worldwide is a global leader in Less-Than-Container-Load (LCL) consolidation, operating in more than 180 countries. While its operational network was highly optimized, payment workflows had not kept pace with the speed and scale of its cargo operations.
As volumes increased and customer expectations evolved, payment confirmation became a recurring point of friction—often delaying cargo release and increasing downstream costs.
Challenge: Payment delays were slowing cargo release and driving up costs
Before adopting PayCargo, payment confirmation was disconnected from release workflows, creating friction at critical handoff points across ECU’s global operations.
This resulted in:
- Cargo release delayed while payments were confirmed
- Shipments held in terminals longer than necessary
- Rising storage fees, demurrage, and late-payment penalties
- Manual checks, follow-ups, and exception handling by teams
- Delays and uncertainty for customers on time-sensitive shipments
These inefficiencies increased operational risk and made it harder to deliver a consistent, predictable experience at scale.
Solution: Closing the gap between payments and release workflows
As shipment volumes grew, ECU identified payment-related delays as a structural constraint—not an isolated issue. The company needed a solution that would:
- Eliminate manual payment confirmation steps
- Provide faster, real-time visibility into payment status
- Reduce costs tied to delayed cargo release
- Create a consistent, repeatable workflow across regions
Most importantly, the solution needed to fit naturally into existing logistics workflows without adding complexity.
Result: One platform for paying and getting paid
ECU Worldwide partnered with PayCargo to digitize and standardize payments across both sides of its business.
- As a payer, ECU streamlined outbound payments to carriers, terminals, and vendors
- As a vendor, ECU enabled customers to pay ECU quickly and securely through PayCargo
By centralizing payments on a logistics-native platform already trusted across the industry, ECU eliminated manual confirmation steps and reduced friction between payment and cargo release.
The result was faster visibility into payment status and more predictable, time-sensitive cargo release workflows—globally.
