Background
Empire Container Freight Station (CFS) is a bonded facility near the ports of Long Beach and Los Angeles, supporting drayage, import and export consolidation, transloading, trucking, and warehousing. As volumes increased, timely payment confirmation became increasingly important to maintaining smooth cargo flow and customer satisfaction.
Empire CFS identified an opportunity to modernize how customer payments were handled in order to reduce delays in release and ease operational strain on staff.
Challenge: Slow payment verification delayed cargo release
Before adopting PayCargo, Empire CFS relied on manual and fragmented payment processes. Payment verification often took time, creating delays between when customers paid and when shipments could be released.
- These delays resulted in:
- Slow payment confirmation and processing
- Manual follow-up by staff to verify payments
- Delays in shipment release
- Increased operational workload during peak periods
In a high-volume port environment, these inefficiencies affected turnaround times and customer experience.
Solution: Digital payments integrated into customer workflows
Empire CFS implemented PayCargo to digitize customer payments and streamline the payment verification process.
With PayCargo, customers submit payments digitally, and confirmations are received without manual intervention. This reduced the need for staff to track payments across emails, checks, or wires and allowed release decisions to be made more quickly and consistently.
By simplifying payment handling, Empire CFS aligned payment processing more closely with day-to-day operational workflows.
Results: Faster processing and more predictable release
Following the implementation, Empire CFS improved the efficiency of its payment operations and reduced friction in the release process.
Measured results:
- 30% reduction in payment processing time
- Faster customer service cycles
- Improved predictability of shipment release
- Reduced administrative effort related to billing and reconciliation
These improvements helped Empire CFS maintain throughput and service levels while reducing operational strain on staff.
