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Container Payment Portal
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Frequently Asked Questions
Powered by PayCargo’s industry-leading payment network and Gnosis Freight’s Container Lifecycle Management® Platform, the Container Payment Portal provides:
- Real-time container status updates for enhanced shipment visibility
- Automated real-time OSRA-compliant invoice generation based on pickup date
- Seamless electronic payments and fee hold removals for faster container release
- Integrated dispute resolution tools for efficient issue management
- A user-friendly container watchlist interface for improved tracking and planning
Currently, the Container Payment Portal is launching in a phased regional implementation for Hapag-Lloyd across all U.S. terminals beginning with the port of Houston for Import Port Demurrage. Please reference https://paycargo.com/hapag-lloyd-portal/payer-support/ and Hapag-Lloyd Customer Notices for specific timelines and any forward adjustments.
Customers will have access to a Container Watchlist, which provides full container status event visibility & key milestones such as Last Free Day (LFD) management throughout the Container Lifecycle from port of origin—through marine and inland rail terminals, including rail transit. By entering a pick-up date, the portal will dynamically calculate any demurrage & detention fees due, and registered users can conveniently settle charges using their PayCargo account.
To register and get started, please visit: PayCargo Registration.
No, you don’t need to go through the Container Payment Portal. You can make payments directly at PayCargo.com
The “Paid Through Date” (PTD) is the date through which the container charges have been settled—whether by payment of fees, allocation of free time, or a Carrier release process. This date is also referred to as the “Good Through Date” and extends beyond the original “Last Free Day” (LFD).
To request additional free time, the CPP Dispute Management module allows for immediate Carrier communications to request additional free time. Likewise, Payers can contact individual Carrier instructions on guidance on now to request Last Free Day (LFD) extensions.
To initiate a dispute, please visit this Payer Support Page for a user guide and an instructional video. Disputes can be initiated either pre-payment or post-payment. For pre-payment disputes, simply enter the Pick-Up Day, which will generate an advance pro-forma invoice that can be electronically disputed. Please note that PayCargo invoices can only be disputed through PayCargo and are not available for dispute on the Hapag-Lloyd dispute website.
To request a refund, please visit the following Refund Tutorial: Refund Tutorial, available in the PayCargo Resource Library: PayCargo Resource Library.
- Port represents Merchant Haulage import movements, where the merchant handles the transport.
- CH stands for Carrier Haulage, referring to container moves where the carrier handles the transport.
- CIT stands for Container Inland Terminal, identifying an inland rail movement.
For terminal storage charges, please refer to the individual terminal instructions for guidance on how to settle charges levied by the respective terminal operator.
The portal is directly connected to the Terminal Operating Systems, ensuring timely communication. However, some Terminals rely on EDI messaging, which may not be immediate. As a result, there could be a delay of up to one (1) hour for status changes to be reflected.
Container Holds from the Carrier will be displayed as either “Line” or “Line Demurrage”. For any other holds, please contact the Marine Terminal Operator.
We have provided information to help clarify your questions through https://paycargo.com/hapag-lloyd-portal/payer-support/. If you still don’t find what you’re looking for, feel free to contact the Carrier’s Customer Service for further assistance.
